Junior Customer Support Agent

YOUR OBJECTIVE

Deliver fast, high-quality customer support across all channels while proactively improving customer experience, processes, and collaboration across teams.

MAIN RESPONSIBILITIES

Deliver fast, high-quality customer support across chat, email, and social channels

Assist customers with orders, returns, and refunds while ensuring compliance with company policies

Handle complaints professionally and ensure timely and effective resolution

Maintain accurate records of customer interactions, transactions, and feedback

Seek proactively solutions to ensure optimal delivery of e-commerce orders with system errors and avoid customer contacts

Send customer feedback to the relevant departments

Monitor customer reviews and feedback across platforms and respond when needed

Continuously develop service skills, product knowledge, and platform expertise through training

PERFORMANCE INDICATORS

Response time and backlog management across all channels

Customer satisfaction (CSAT / NPS)

First contact resolution rate

Process adherence and documentation coverage

Operational efficiency and tool utilization

WHAT IS YOUR PROFILE

Strong communication skills, fluent in Greek and English

Strong organizational skills with the ability to work cross-functionally

Schedule: Our department operates Monday-Friday 09:00 - 20:00, Saturday 10:00 - 14:00. You must be available to work shifts within this timeframe. 

THE BENEFITS

Monthly bonus based on business unit performance

Yearly bonus based on company performance

Ticket restaurant

Private extra health insurance

Generous discount on our products

Career development and evolution opportunities within the company