Junior Customer Support Agent

YOUR OBJECTIVE

Deliver fast, high-quality customer support across all channels while proactively improving customer experience, processes, and collaboration across teams.

MAIN RESPONSIBILITIES

• Deliver fast, high-quality customer support across chat, email, and social channels
• Assist customers with orders, returns, and refunds while ensuring compliance with company policies
• Handle complaints professionally and ensure timely and effective resolution
• Maintain accurate records of customer interactions, transactions, and feedback
• Seek proactively solutions to ensure optimal delivery of e-commerce orders with system errors and avoid customer contacts
• Send customer feedback to the relevant departments
• Monitor customer reviews and feedback across platforms and respond when needed
• Continuously develop service skills, product knowledge, and platform expertise through training
  
  

PERFORMANCE INDICATORS

• Response time and backlog management across all channels
• Customer satisfaction (CSAT / NPS)
• First contact resolution rate
• Process adherence and documentation coverage
• Operational efficiency and tool utilization

WHAT IS YOUR PROFILE

• Strong communication skills, fluent in Greek and English
• Strong organizational skills with the ability to work cross-functionally
  
  Schedule: Our department operates Monday-Friday 09:00 - 20:00, Saturday 10:00 - 14:00. You must be available to work shifts within this timeframe.

THE BENEFITS

• Monthly bonus based on business unit performance
• Yearly bonus based on company performance
• Ticket restaurant
• Private extra health insurance
• Generous discount on our products
• Career development and evolution opportunities within the company