YOUR OBJECTIVE
Deliver fast, high-quality customer support across all channels while proactively improving customer experience, processes, and collaboration across teams.
MAIN RESPONSIBILITIES
- Deliver fast, high-quality customer support across chat, email, and social channels
- Assist customers with orders, returns, and refunds while ensuring compliance with company policies
- Handle complaints professionally and ensure timely and effective resolution
- Maintain accurate records of customer interactions, transactions, and feedback
- Seek proactively solutions to ensure optimal delivery of e-commerce orders with system errors and avoid customer contacts
- Send customer feedback to the relevant departments
- Monitor customer reviews and feedback across platforms and respond when needed
- Continuously develop service skills, product knowledge, and platform expertise through training
PERFORMANCE INDICATORS
- Response time and backlog management across all channels
- Customer satisfaction (CSAT / NPS)
- First contact resolution rate
- Process adherence and documentation coverage
- Operational efficiency and tool utilization
WHAT IS YOUR PROFILE
- Strong communication skills, fluent in Greek and English
- Strong organizational skills with the ability to work cross-functionally
Schedule: Our department operates Monday-Friday 09:00 - 20:00, Saturday 10:00 - 14:00. You must be available to work shifts within this timeframe.
THE BENEFITS
- Monthly bonus based on business unit performance
- Yearly bonus based on company performance
- Ticket restaurant
- Private extra health insurance
- Generous discount on our products
- Career development and evolution opportunities within the company
